EvoCom Account & Data Deletion Request

We respect your privacy and provide two simple methods for you to request the permanent deletion of your EvoCom user account and all associated personal data.

Method 1: In-App Deletion (Recommended)

This is the fastest and most direct way to delete your account.

  1. Open the EvoCom mobile application.
  2. Go to **Account**.
  3. Go to Security.
  4. Select the **Delete Account** option and follow the prompts.

Method 2: External Request (If you cannot access the app)

If you have uninstalled the app, are locked out, or cannot access the in-app feature, you may submit an official request via email.

Please send an email to our dedicated support team with the subject line: **DATA DELETION REQUEST** and include your registered Email Address and User ID (if known).

Our Support Email:

hello@evocom.store

**Data Retention Note:** Upon successful verification, your account is immediately deactivated. You will be logged out, and your account will no longer be accessible by you or visible to others on the Platform. also to ensure the safety and integrity of our marketplace, prevent fraud, resolve any outstanding transactions or disputes, and comply with legal obligations, your account data is held in its deactivated state for a period of 30 days. Following this 30-day retention period, your account and all associated personal data will be permanently and irreversibly deleted from our live systems.

eFocus Account & Data Deletion Request

We respect your privacy and provide two simple methods for you to request the permanent deletion of your eFocus account and all associated personal data.

Method 1: Email Request

Send an email to our support team with the subject line: **DATA DELETION REQUEST** and include the phone number linked to your account (the number you verified via SMS code).

Our Support Email:

hello@evocom.store

Method 2: WhatsApp Request

Message our support WhatsApp with your linked phone number and a request to delete your account and data.

Support WhatsApp:

+233 59 912 0117

**Data Retention Note:** Upon successful verification, your account is immediately deactivated. You will be logged out, and your purchased packs, term access, generation credits, quiz history, and syllabus progress will no longer be accessible. To resolve any outstanding transactions or disputes and comply with legal obligations, your account data is held in its deactivated state for a period of 30 days. Following this 30-day retention period, your account and all associated personal data will be permanently and irreversibly deleted from our live systems. Payment transaction records may be retained separately by our payment processor (Paystack) as required by applicable financial regulations, independent of this deletion.